Shipping, Returns, & Warranties

Free Shipping & Handling Charges

We never charge handling fees on orders, regardless of the order total.

We offer free ground shipping on all orders of $60 or greater to addresses in the Continental United States (Hawaii & Alaska excluded). 

To qualify for free shipping, your cart total must equal $60 or more, not including sales tax or other fees. As you proceed through the checkout process, the cart will automatically offer you free shipping prior to asking for your payment. This free shipping promotion is for ground shipping only, and does not apply to next day, two day, or any other delivery method. For additional questions related to the free shipping promotion, please call us at (603) 382-7010, email us at order.support@eztestpools.com, or click on the chat feature at the bottom left of the page during our normal business hours.

General Shipping Policies

  • Most orders ship out within 1-2 business days (M-F, not weekends)
  • Most orders are delivered within 3-7 business days of placing your order (M-F, not weekends)
  • FedEx & UPS have temporarily suspended their delivery guarantees due to COVID-19
  • We do not charge handling fees.
  • Sales Tax is collected when applicable in accordance to South Dakota v. Wayfair Supreme Court ruling.

We reserve the right to end free shipping at any time.

*Free Shipping excludes Hot Tubs/Spas, Wood Pellets, BTU Bricks, and Firewood. 

Return Policy

Hassle-Free Return 30-Day Policy

E-Z Test Pool Supplies accepts returns within 30 days from purchase. All items must be in original packaging and be in original condition. Partly used or opened products cannot be returned unless deemed defective by E-Z Test customer service. Customer is responsible for any return shipping fees.

Conditions
Any oversized items, product over 30 lbs, or items over $250 in value will incur a 15% or $25 restocking fee (whichever is greater).

To ensure a hassle-free refund process, please make sure of the following before requesting a return:

  • The item is in its original box and original packaging.
  • The item was not assembled, installed or used.
  • The product will be returned with all of its parts and manuals.
  • The product has not been registered with the manufacturer.

Exceptions

Products that cannot be returned because of US Department of Transportation shipping regulations include: Chlorine sticks and tablets of any kind, pre-filled chlorine packs (Pool Frog), Bromine tablets, non-Chlorine pool and spa Shock, Calcium based pool chlorine, and Hydrogen based pool shock. If you are concerned your order will contain products that cannot be returned, please contact customer service before purchasing.

Return Process

The fastest wat to initiate a return request is through your account. Log into your account and click the "Returns" link.

You may also contact us to discuss returns during our normal business hours.

Cancellations & Inventory

In light of recent events affecting the manufacturing of pool products, E-Z Test Pool Supplies reserves the right to cancel orders where the quantity is deemed to be above normal usage levels or if a product has sold out. Orders that are cancelled will be notified by email to the email address associated with the order / account and payments will be refunded within 24 to 48 hours. In some cases, refunds can take up to 4 days to post to your financial institution.

Warranty Information

Products purchased from E-Z Test Pool Supplies are subject to the manufacturer's warranty. All warranty claims need to be handled directly with the manufacturer. We do not accept returns on damaged or malfunctioning products that are covered by a manufacturer's policy

Contact Us

Email: order.support@eztestpools.com

Phone: (603) 382-7010

Address: 26 Main Street, Plaistow NH 03865

 

Last updated 05/26/2021