Shipping, Returns, & Warranties

Free Shipping & Handling Charges

We never charge handling fees on orders, regardless of the order total. No order minimums.

We offer free ground shipping on all orders of $60 or greater to addresses in the Continental United States (Hawaii & Alaska excluded). 

To qualify for free shipping, your cart total must equal $60 or more, not including sales tax or other fees. As you proceed through the checkout process, the cart will automatically offer you free shipping prior to asking for your payment. This free shipping promotion is for ground shipping only. For additional questions regarding the free shipping promotion, please call us at (603) 382-7010, email order.support@eztestpools.com, or click on the chat feature at the bottom left of the page during our normal business hours.

General Shipping Policies

  • Most orders ship out within 1-2 business days (M-F, not weekends).
  • Most orders are delivered within 3-7 business days of placing your order (M-F, not weekends).
  • FedEx & UPS have temporarily suspended their delivery guarantees due to COVID-19.
  • We do not charge handling fees.
  • Sales Tax is collected when applicable in accordance with South Dakota v. Wayfair Supreme Court ruling.

We reserve the right to end free shipping at any time.

 

Return Policy

Hassle-Free 30-Day Return Policy

E-Z Test Pool Supplies accepts returns within 30 days from the purchase date. All items must be in original packaging and be in original condition. Partly used or opened products cannot be returned unless deemed defective by the manufacturer. The customer is responsible for any return shipping fees.

Restocking Fees

Products with a purchase price of $100 or greater are subject to a 20% restocking fee. Certain conditions apply. Please call for additional information, (603) 382-7010.

To ensure a hassle-free refund process, please make sure of the following before requesting a return:

  • The item is in its original packaging and returned in the original, or acceptable, box/mailer.
  • The item was not assembled, installed, or used.
  • The product will be returned with all of its parts and manuals.
  • All parts/components are not used (do not return parts from a previously purchased item).
  • The product has not been registered with the manufacturer.

Exceptions

The following products are not eligible for returns:

  • Liquid or Granular Chemicals
  • Salt Cells (unless deemed defective by the manufacturer)
  • Pool or Spa Heaters (unless deemed defective by the manufacturer)
  • Heat Pumps (unless deemed defective by the manufacturer)
  • Pool Covers (unless deemed defective by the manufacturer)
  • Slides (unless deemed defective by the manufacturer)
  • Cleaner Vacuums / Robots (unless deemed defective by the manufacturer)
  • Railings / Stairs (unless deemed defective by the manufacturer)
  • Liners (unless deemed defective by the manufacturer)

 

Return Process

The fastest way to initiate a return request is through your account. Log into your account and click the "Returns" link. You may also call us during our normal business hours to discuss the returns process.

 

Cancellation Requests

Please note, E-Z Test Pool Supplies will make every effort to honor cancellation requests. However, to strive for customer satisfaction, our system fulfills orders as quickly as possible. We cannot guarantee that we'll be able to cancel your order before shipping. If the order ships, it is no longer eligible for cancellation and you will need to return the order which will be subject to the terms of our return policy.

 

Inventory & Cancellations Policy

In light of recent events affecting the manufacturing and distribution of pool products, E-Z Test Pool Supplies reserves the right to cancel orders where the quantity is deemed in excess of normal usage levels or if a product has sold out. Orders that are canceled will be notified by email to the email address associated with the order/account and payments will be refunded within 24 to 48 hours. In some cases, refunds can take up to 4 days to post to your financial institution.

 

Warranty Information

Products purchased from E-Z Test Pool Supplies are subject to the manufacturer's warranty. All warranty claims need to be handled directly with the manufacturer. We do not accept returns on damaged or malfunctioning products that are covered by the manufacturer's policy. Please see your order history in your account to acquire invoices/receipts for warranty registration purposes.

Manufacturer Warranty Information

Hayward

Maytronics

Raypak

Jandy

Pentair

Solaxx

Zodiac

Rheem

Polaris

Coates Heaters

Other Manufacturers

  • Please search online for the manufacturer’s warranty, customer service, or support information.

 

Contact E-Z Test Pool Supplies

Email: order.support@eztestpools.com
Phone: (603) 382-7010
Address: 26 Main Street, Plaistow NH 03865

 

Last updated 10/11/2021