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We never charge handling fees on orders, regardless of the order total.
We offer free ground shipping on all orders of $50 or greater to addresses in the Continental United States (Hawaii & Alaska excluded). Some items, such as robotic pool cleaners, will normally be delivered within 2 business days (not weekends), as they ship from our partner warehouses that are located throughout the country. Some additional exclusions may apply*.
To qualify for free shipping, all you need to do is add $50, or more, of products to your cart. As you walk through the checkout process, the cart will automatically offer you free shipping prior to asking for your payment. This free shipping promotion is for ground shipping only, and does not apply to next day, two day, or any other delivery method. For additional questions related to the free shipping promotion, you can also call us at (603) 382-7010, email us at email@example.com, or click on the chat feature at the bottom left of the page.
We reserve the right to end free shipping at any time.
*Free Shipping excludes Hot Tubs/Spas, Wood Pellets, BTU Bricks, and Firewood.
All sales are final. Returns for exchanges are only available for products that are defective upon arrival, or on orders where we shipped you the wrong product. We will gladly exchange a defective product once we verify that the product has not been used. If a used product has been returned, we will reject the shipment from the carrier, and it will be returned to you.
We do not offer refunds or store credits, only exchanges for products that have not been used, and which are dead upon arrival, or in instances when we ship a different product than you ordered. For products that have been used and need repair, please see the manufacturer's warranty for their instructions on obtaining a repair.
To request a return, you must log into your account, select your order that you would like to request a return on all or part of the order, then click on the link to request a return authorization, then wait for further instructions via email from our returns department. All return requests are reviewed and verified by an E-Z Test Pool Supplies employee to reduce fraud.
Items that are returned without prior authorization through your account will be rejected and sent back to you.
** Chemicals cannot be returned. If you return chemicals, we will reject the package from the carrier, and it will be returned to you. **
** Robots can only be returned for an exchange if you receive a defective robot, and we approve the return. We log the serial numbers of each robot, and will verify the serial number on the returned robot. If a serial number appears to be tampered with or modified, we will not exchange a returned robot. We do this to reduce fraud. **
Last updated 12/16/2016